Whether it’s a lost password, a new user setup, or an unusual program error, our team of engineers are always available to provide assistance with any IT issue you encounter.
Our real-time system monitoring enables us to promptly detect and resolve issues, including restarting services that unexpectedly halt, thereby minimizing the likelihood of IT issues impacting your business.
At our Regal IT we acknowledge the inconvenience caused by computer malfunctions disrupting your work, This is why we assure you of a fast response time with most requests being addressed within 15-30 minutes.
Our comprehensive packages encompass an extensive maintenance service. We guarantee the regular updating of your PCs, servers, routers, firewall, and wireless networks with the latest firmware upgrades, as mutually agreed upon, to uphold a superior level of security.
We diligently carry out operating system, security, and antivirus updates whenever necessary, and consistently strive to keep all third-party software up-to-date. We will also gladly handle communication with third-party software support on your behalf, eliminating the need for you to make multiple calls for IT-related concerns. With us, you have a one-stop solution for all your IT needs.
Our services include both on-site and remote support to cater to your specific needs. From our Essex-based helpdesk, we offer remote support from Monday to Friday, utilizing phone, email, and remote desktop facilities.
With a remarkable 97% success rate, we efficiently resolve the majority of support issues remotely, ensuring minimal delays for your business when encountering problems.
Rest assured, we provide a next business day response for on-site support, and for phone and email support requests, our maximum response time is 4 hour. However, it’s worth noting that our average response time is less than 30 minutes, highlighting our commitment to prompt assistance
If required, we also offer out of hours support, subject to an additional cost.
At Regal IT Ltd, we take pride in being a proactive business partner. Through the utilization of cutting-edge remote monitoring and management software, we ensure round-the-clock surveillance of your IT infrastructure. Our comprehensive monitoring encompasses computers (PCs & Laptops), network & server performance, internet connectivity, security, as well as critical services & processes including data backups.
In the event that we identify any issues, our team promptly assesses the situation and delivers solutions with utmost efficiency.
As a small company, we prioritize delivering a personalized service that is specifically tailored to your unique IT setup. Our support engineers possess the agility to provide swift solutions, ensuring minimal downtime for your operations.