IT SUPPORT
Providing IT Support to your business
Have your own IT department for one fixed monthly cost. We offer guaranteed response times to provide you with Enterprise level IT Services for a fixed and manageable monthly fee.

WHY US?

Leave your IT worries to us and focus on growing your business.
Dedicated Helpdesk

Whether it’s a lost password, a new user setup, or an unusual program error, our team of engineers are always available to provide assistance with any IT issue you encounter.

System Monitoring

Our real-time system monitoring enables us to promptly detect and resolve issues, including restarting services that unexpectedly halt, thereby minimizing the likelihood of IT issues impacting your business.

Guaranteed Response

At our Regal IT we acknowledge the inconvenience caused by computer malfunctions disrupting your work, This is why we assure you of a fast response time with most requests being addressed within 15-30 minutes.

PRICES

SUPPORT PACKAGES

Below is an example of four different packages. Don’t worry if you do not see exactly what we are looking for. We tailor each package to your exact needs. Please contact us so we can build a package perfect for you!
  • Bronze
  • £149

    per month
  • 1-2 users
  • 9-5pm upport
  • 1 hours remote support
  • 15 minute site visit
  • 4 hour response time
  • Tech Advice
  • Operations Audit
  • Silver
  • £229

    per month
  • 2-3 users
  • 8-6pm support
  • 3 hours remote support
  • 30 minute site visit
  • 2 hour response time
  • Tech Advice
  • Operations Audit
  • Gold
  • £499

    per month
  • 3-5 users
  • 7-7pm support
  • 6 hours remote support
  • 2 hour site visit
  • 1 hour response time
  • Tech Advice
  • Operations Audit
  • Platinum
  • £989

    per month
  • 5-10 users
  • 6-8pm support
  • 8 hours remote support
  • 4 hour site visit
  • 1 hour response time
  • Tech Advice
  • Operations Audit
  • Project Management
  • Out of hours support
PRICES

HOURLY RATES

We offer a simple pricing structure for all Ad Hoc & out of package support work:
Remote Support: £15 /15mins
(minimum 15 minute charge)
Onsite Support: £80 /hour
(minimum 1 hour charge)

 

What's Included?

Leave your IT worries to us and focus on growing your business.
Maintenance

Our comprehensive packages encompass an extensive maintenance service. We guarantee the regular updating of your PCs, servers, routers, firewall, and wireless networks with the latest firmware upgrades, as mutually agreed upon, to uphold a superior level of security.
We diligently carry out operating system, security, and antivirus updates whenever necessary, and consistently strive to keep all third-party software up-to-date. We will also gladly handle communication with third-party software support on your behalf, eliminating the need for you to make multiple calls for IT-related concerns. With us, you have a one-stop solution for all your IT needs.

Computer Support

Our services include both on-site and remote support to cater to your specific needs. From our Essex-based helpdesk, we offer remote support from Monday to Friday, utilizing phone, email, and remote desktop facilities.
With a remarkable 97% success rate, we efficiently resolve the majority of support issues remotely, ensuring minimal delays for your business when encountering problems.
Rest assured, we provide a next business day response for on-site support, and for phone and email support requests, our maximum response time is 4 hour. However, it’s worth noting that our average response time is less than 30 minutes, highlighting our commitment to prompt assistance
If required, we also offer out of hours support, subject to an additional cost.

Monitoring

At Regal IT Ltd, we take pride in being a proactive business partner. Through the utilization of cutting-edge remote monitoring and management software, we ensure round-the-clock surveillance of your IT infrastructure. Our comprehensive monitoring encompasses computers (PCs & Laptops), network & server performance, internet connectivity, security, as well as critical services & processes including data backups.
In the event that we identify any issues, our team promptly assesses the situation and delivers solutions with utmost efficiency.
As a small company, we prioritize delivering a personalized service that is specifically tailored to your unique IT setup. Our support engineers possess the agility to provide swift solutions, ensuring minimal downtime for your operations.

FEEL FREE TO

CONTACT US

We don't bite